- Return Policy
*Return & Refunds not applicable on sale or promotional items.
Refunds (full price items) - none used condition
Sale items – No refund will be given unless goods are faulty
Wheels – We cannot accecpt wheel returns if the wheels have been fitted with tyres
Our aim is to take the risk out of the ordering process and make sure you get what you want when you want.
**Hankook Competition Tyres - No refund will be given unless goods are faulty.
ECG TYRES returns department operates Monday-Friday 9:30am to 5pm. Once your order is received in our warehouse, we will inspect and process the goods within 2 working days.
ECG TYRES do not accept COD deliveries.
Please note that if you are wanting to exchange or return boxed goods, they must be returned to ECG TYRES in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods. A restocking fee may apply.
If you have any further questions, please contact customer service on:
Email: sales @ecgtyres.co.nz