- Shipping & Returns
Shipping & Returns
Currency Policy: All transactions are completed in New Zealand Dollars (NZD$) ONLY.
Payment Policy: We have a range of payment options. Afterpay, Laybuy, Credit card, Cash( in-store )
Returns and Refunds
All refunds are subject to approval by management.
A full refund will be issued if we cannot supply the correct item, or suitable alternatives for application.
Change of Mind Purchases.
ECG TYRES refund policy for change of mind returns or incorrect items ordered is 20% less of sale price. Items must be in brand new condition, unused with no scratches or marks. You will also be liable for the costs involved with returning the goods.
Please note: custom made products cannot be returned or refunded. Refunds will not be issued until the products have been returned and approved by our team.
All product returns after the 14 day period are approved at discretion of management.
Warranty: All our NEW tyres / wheels / parts come with FULL Manufacturer’s Warranty for your peace of mind. If there are any manufacturing defects please notify us ASAP and we will replace or exchange as fast as possible.
When the tyre has been approved for a manufacturer fault. Your new tyres / wheels / parts will be sent out immediately after manufacturer fault is approved.
Custom made parts and products: Parts that are custom Made, custom modified, ordered in from oversees, and blank wheels that are drilled to order are non-returnable and therefore are non-refundable item/s.
All refunds are at the discretion of management.
Emails and newsletters: Ecgtyres.co.nz will send you emails relating to your Orders, transactions and other activities on the Website, and for promoting and marketing other Ecgtyres.co.nz products, services, competitions and specials to you. Ecgtyres.co.nz may also send regular electronic newsletters to members. Newsletters will contain clear and obvious instructions for how you can unsubscribe from the mailing list. Unsubscribe options are located at the bottom of each email.
Best Tyre Prices & Service Guaranteed!! We will match / better any advertised or written quoted deal with the same or equivalent item(s), subject to availability and within reason. Management retains the right to decide as necessary, case by case. But we will always endeavour to bring you the best service possible.